Shipping Management

Shipping Questions, hopefully original ones.

cleaningstuff — Thu, 24 Jun 2010 20:52:26 GMT

Hello,

We have some shipping issues I haven't seen discussed here. I hope these aren't obvious questions. We don't actually carry most of the products we sell. We are a distributor for other companies. Therefore, we don't know how an order will be shipped. It might be from FedEx, UPS, etc. It might be from more than one warehouse. This causes us several problems. Here are a couple of them. 1.) We sometimes want some of the products in an order to use normal shipping rules but others within the same order to be subject to Custom Shipping Methods. For example, over $1000 from one company makes all shipping free for those items but any other items are charged normal shipping rates. How can we do this? If I enter $1000 worth from the one company all is well. As soon as I enter one more product from someone else the Custom Shipping Method is no longer present. 2.) We don't want to give the customer the choice of shipping method. We want to use the FedEx Ground estimate without using the phrase "FedEx Ground" then just present it to them as "Shipping Cost" (I know how to change the text.). Is there a way to simply remove the Shipping Estimation drop down boxes and just present the shipping total on the checkout page with the price, tax and total?

Thanks much.

Mike Forster

CleaningStuff

Break out shipping

Gummer — Fri, 23 Apr 2010 22:49:45 GMT

I'm looking for a little more detail on how to set this up or perhaps a better way.

Client uses USPS boxes. Only certain combinations of products fit in each box.

I'm setting up each product as a size and variant flavors (grid style, so a person can order different flavors through one product).

Shipping is tricky, I have a 1- quart Syrup with a variety of flavors. I can fit up-to 9 of these 1-quarts into a large box and charge $15. So customer can order 1-9 and be charged $15. More than 9, gotta add an additional $15.

They have several products with similar thought

- 1/2 gal of relish; 1/small box

- 1/2 gal of relish; 3/large box

- 3 gal of relish; 1/large box

Is break out shipping the correct method to accomplish this? How do I set it up - where is "classification code" set and do I need it?

0 weight product, showing up as 1lb in checkout.

hanh — Fri, 19 Feb 2010 23:39:16 GMT

I have a product that has a 0 weight, it's actually a parent item with child items bundled with it. The child items have weights, all less than 1 ounce. When I add the parent item to my cart and proceed to checkout, I notice that the shipping weight reflects the number of parent items I have in my cart in lbs!!! What gives? Please help.

UPS shipping option gone!

hanh — Fri, 19 Feb 2010 23:35:14 GMT

My UPS shipping option is now gone! When I test it under shipping providers, it is always successful.

My warehouse is set up and shipping outside of region is enabled.

All of my products are on autocalculate. When I go to checkout, UPS is not available as a shipping option. Someone please help!

Can I ship one order to multiple addresses?

Shannon Lynd — Tue, 19 Jan 2010 19:52:05 GMT

I would like my customer to order 30 items, then be able to ship each item to a different address. How can I accomplish this?

Thanks!

International shipping

Robert S — Tue, 10 Nov 2009 23:41:30 GMT

I'm beggining to recieve a lot of interest for international orders. What is the best way to set up international shipping for my products? They are small items no more than 1 lb.

Endicia Integration

skin care guy — Thu, 06 Aug 2009 20:33:38 GMT

Ed,

Quick question. Has Americommerce done any integration for Endicia Postage Software? We use their premium bulk acceptance package and it would be awesome to simply upload the shipping file to my Americommerce admin to post tracking numbers for our orders. If it is not done, are you considering it? For marketing, it would be a huge selling point for any e-com doing above average volume.

Thanks

partial shipping

llewis — Mon, 16 Nov 2009 16:57:01 GMT

How does partial shipping options work with regard to re-calculating shipping charges, will the order be marked "partially shipped" or only "shipped" upon full shipment? Is there an email sent to the customer that details what has shipped and what is pending?

Restrict Shipping with Global Regions

jadair — Fri, 30 Oct 2009 17:58:38 GMT

I am getting ready to set up an AmeriCommerce account, but wanted to have all my ducks in a row before I get started.

If someone could give me some insight into this, it would be greatly appreciated. I work with a number of distributors who have defined sales territories. They are wanting to offer products online, but in order to drop ship from the OEM to the customer, the customer must be within their sales territory. From what I have read, shipping can be restricted using Global Regions. Which leads to my questions. Is is possible to restrict shipping to specific states or zip codes? If so, is it possible for the customer to enter a zip code up front before filling a cart and then not being able to have it shipped? ..and is it possible to define Global Regions for microstores or only the storefront?

Any insight that could be offered would be appreciated.

Thanks

Is there a way to print a UPS shipping label?

Shannon Lynd — Sun, 01 Nov 2009 22:20:14 GMT

Is there a way to print a UPS shipping label directly from AmeriCommerce?

simple text tweaks to packing slip and invoice forms

Chuck — Fri, 08 May 2009 21:43:31 GMT

Want to make some text tweaks to my invoce and packing slip forms. Another thread says it's rolling out at the first of this year (2009). Then everything goes dark and I can't figure out where to do this task. Any suggestions? My boss really wants this changed in a hurry. I feel like I'm missing the obvious.

Shipping method and charges

MikeM — Tue, 28 Jul 2009 22:28:21 GMT

Hi, greetings from the UK

I am evaluating at the moment. Our company offers free shipping for all orders over £150, We deliver all goods ourselves so I dont want the option to select any shipping method at all. All I want to see is a £15 charge for shipping if order less then £150 and a £0 shipping charge for orders over that. So If a customer adds an item to cart that is £100 it will calculate a £15 charge but if they add another item of say £100 it will recalculate a zero charge for shipping.

I have managed to work out how to do free shipping but not the £15 charge for orders under £150 and I cannot get rid of the "Estimate your shipping costs:" part when customers view cart.

Any help would be appreciated.

Mike

Live shipping with Fed Ex and Matrix

Gummer — Tue, 28 Jul 2009 19:44:13 GMT

Can there be both types of methods available to the customer?

Seems like it should be but want to confirm. Can we have a price based matrix and also connect to Fed Ex, which would allow customer to chose from either?

Thanks!

Grouping Items Together in Same Package for Shipping Calculation

mdblum — Tue, 09 Jun 2009 17:33:43 GMT

I am trying to get Americommerce to group all items in an order together so that the shipping charge is calculated on the total shipping weight of the order, not as if the items were being shipped separately.

I tried setting the same Shipping Classification Code for my products, but the shipping calculation is still returning a value as if the items were being shipped separately.

Any help?

Limiting shipping location on some products and not others

jlk — Wed, 08 Apr 2009 15:43:45 GMT

Some of our distributors do not allow us to sell products beyond the US borders. Other distributors are fine with it. Is there a way to specify which products can be shipped internationally and other that can't. I tried setting up the groups but it was a little confusing. Ideally, I would like to have 2 groups 1) Products that can be shipped to US only and 2) Products that can be shipped to the US and Internationally.

Any recommendations?

UPS Tracking Numbers

Amy C. — Thu, 19 Feb 2009 20:04:14 GMT

Is there a way for our daily UPS tracking numbers to be automatically entered into the associated order on Americommerce once we process our End of Day?

Need assistance with custom shipping methods

Erin (Greenhome Solutions) — Mon, 08 Dec 2008 22:41:31 GMT

I've read all of the related KB's and all of the forums and I'm still having a bit of trouble with this. If you wouldn't mind walking me through the process of setting up one, I'm sure I could do the rest.

One of our suppliers has the following shipping charge:

Region: Shipments outside of California (I setup this region)
Item Qty: Orders containing at least 3 cartons of flooring
Delivery Charge: $299.00

So I setup a custom Shipping Method that looks like this:

Display Name: EcoTimber US Shipments > 3 Cartons and I checked "ACTIVE"
Rule: If purchase is between 3 and 99999 total items shipping charge is 299.00 dollars to US Shipments outside of CA Region from EcoTimber Warehouse for all customer types.

In the Product Editor, I chose an item to test - EcoTimber Chocolate Hickory and I followed these steps:

Shipping Warehouse = EcoTimber
On the Shipping tab, I clicked on Flat Rate Adjustment Type and hit SAVE
I then entered the Flat Rate price for that shipping method (299.00)
I also made all of the other shipping methods (UPS) NOT AVAILABLE

HOWEVER, when I add 3 of these items to my cart, I receive the shipping drop down box only showing UPS rates adn they are all set to zero dollars. I'm not seeing my custom shipping method at all.

What am I doing incorrectly?

Intergrating with Endicia, and other 3rd party Postage software

Tom Martin — Mon, 28 Jul 2008 15:40:50 GMT

How can I integrate Endicia poastage services with americommerce shipping? We use Endicia for all our USPS packages because they are routinely more accurate and end up costing us less than if we were go go direct to US Postal. Americommerce allows us to input only US Postal account numbers, but not a 3rd party providor. How can I accomplish this through Americommerce?

Tom

Shipping to Canada

Gary — Tue, 07 Oct 2008 13:49:20 GMT

Hello,

We have been attempting to set up flat rate shipping charge to Canada and just need a percent upcharge.
We currently have free shipping set for the USA.

At the item level on the shipping tab you are only allowed to restrict to one region.
As part of our free shipping rule (Custom shipping Methods) we have a seperate rule for canada to charge an additional percent but this is not being picked up.

We have not been able to determin the correct procedure for this.
Any help is greatly apreciated.

Thank you,

Gary

USPS Shipping Provider Test Error

CMI — Sun, 05 Oct 2008 20:52:17 GMT

We are attempting to set-up our shipping provider and the test is not work. We obtain the following error:

ERROR: The connection to the USPS was not successful. Response is as
follows.

<Error>
            <Number> 80040b1a</Number>
            <Description> Authorization Failure. You are not authorized to
connect to this server </Description>
            <Source>USPSCom::DoAuth</Source>
</Error>

Does anyone know how to resolve this?

Also, do we have to have accounts through each shipping provider in order to integrate them into the site?

Free shipping discounts?

Heather H — Tue, 30 Sep 2008 21:18:47 GMT

I'm trying to set up free ground shipping for orders in the US over $100. I've got all the rules in place (I think) but it's not working. What am I doing wrong?

Thanks!

Separate Handling Fee

cynsacat — Fri, 26 Sep 2008 22:00:37 GMT

I have a client looking to add an independent handling fee to the shopping cart. They will be using FedEx, and the shipping provider has already been set up. The "Markup" field in the Shipping Providers section seems to be the place to do this; however, if possible, the client would like the Handling Fee to appear independent of the Shipping Fee and on a separate line altogether.

So the Shipping Options would contain only the FedEx shipping charges, and then beneath it (or somewhere around it), a second line would display the handling charge added.

Is this doable with the system?

HELP!!! I have to get this figured out.

Brian Thomas — Thu, 22 May 2008 03:16:55 GMT

Still can't get this custom shipping method set up. Our competition (www.adagio.com) is offering a flat rate ground shipping.

If I set a custom shipping method, say "Flat $2.95 USPS parcel post shipping", how can I limit the custom rate to just UPS parcel post shipping?

There has to be a way to do this, because our competition is.

This should be much easier and is taking way to long.

Additionally, I'm still getting the error message...There was either a temporary problem connecting to the shipping provider's rate calculation service or the shipping is not provided to your area. Please refresh this page to try again or contact us for shipping availabiliy. when I try and calculate shipping on our website (www.infuzions.com).

UPS 2nd Day Air

peg — Fri, 14 Dec 2007 14:46:56 GMT

We just had an order come thru with a product that has dimensions listed due to its large odd size box. The customer choose UPS 2Day Air - it charged him 36.28 - but when we shipped it - it was $113!!!! We lost a lot on this order - why is the shipping SO off? If the dimensions are listed doesn't the online shipping calculator take those into consideration?!?!!!

Automatic Insurance added

Matt Trossen — Wed, 19 Sep 2007 19:14:00 GMT

Being a robot shop we send out some rather expensive orders. We have been burned a few times by UPS drop kicking packages and losing them. We are thinking about mandatory insurance on packages over X dollars. This cost has to be passed along to the customer of course.

Part 1) When the info is being sent over to UPS to get the shipping cost quote is their a parameter to indicate we want the package insured? If so, then we could probably just add a setting to the system to do this for orders over X amount.

Part 2) When exporting the shipping data to be imported to UPS we need to also indicate we are insuring those same orders over X amount. We believe this is done by putting the value of the shipment in the "declared amount" column. This would have to happen in the export from americommerce and not in the mapping because we are only asking for it on orders over a certain amount.

Are both these steps a feasible reality?

cheers

Matt