Understanding Release Notes

These posts represent all major and minor changes, features, fixes, and updates made to the AmeriCommerce Software.

All posts are tagged with the major version that the update applies to. For example 2012.1 or 2012.2. The date is also representative of the version of that release.

To find out if an update applies to your site you will need to check whether the major version and date matches the version of your AmeriCommerce store. This is found in the footer of your admin in the format of 201Y.X.MDD.x

A version number is broken down into the year, major release, build date, and build number. For example 2012.2.508.1 would mean it is the 2012.2 major version released on May, 8 and is the first build of that day.

If you are interested in getting a feature applied to your site ahead of the routine update schedule please enter a support ticket.

Anyone monitoring Support Tickets right now?

Last post 04-05-2012, 3:50 PM by KateyK. 4 replies.
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  •  03-08-2012, 10:04 PM 5418

    Anyone monitoring Support Tickets right now?

    I've been putting in support tickets for 2 weeks about our expiring SSL certs.  So far, no one has responded at all.  Is anyone monitoring the support tickets?  Our SSLs expire tomorrow.
  •  03-08-2012, 11:14 PM 5419 in reply to 5418

    Re: Anyone monitoring Support Tickets right now?

    We will make absolutely sure this does not lapse tomorrow and I will personally look into the delay.  I have a special high powered nerf gun that someone will be lined up and shot with if there wasn't a glitch somewhere in the ticketing system to explain it.  This I promise you!

    In all seriousness though, this is very unusual and we will look things over and see what caused the delay.  If there are any questions or concerns feel from to private message me.


    Ed Sturrock
    Follow us on Facebook
  •  03-09-2012, 11:02 AM 5420 in reply to 5419

    Re: Anyone monitoring Support Tickets right now?

    Thank you Ed!  I did indeed have not one but two tech support guys call me this morning.  I believe all has been taken care of.  And in 4 years (4 years already!) we've never had a support ticket issue dropped, this was a first. 
  •  03-09-2012, 11:10 AM 5421 in reply to 5420

    Re: Anyone monitoring Support Tickets right now?

    Wonderful!  Have a great weekend!

    PS: We're actually still researching what happened, if a firing squad is in order, we'll send you picture of the nerf aftermath so that you will feel avenged!


    Ed Sturrock
    Follow us on Facebook
  •  04-05-2012, 3:50 PM 5606 in reply to 5420

    Re: Anyone monitoring Support Tickets right now?

    Nice to see that you all take matters seriously and got right on it! I'm assuming it was just some kind of support ticket/email error where it just wasn't going through, or getting marked as spam or something?

     

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